Автор: Alex Gershman, Nikos Sidiropoulos
Издательство: Wiley
Год издания: 2005
isbn: 0470010029
Количество страниц: 390
Язык: english
Формат: PDF
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
Автор: Дж. Уорсли, Дж. Дрейк
Издательство: Питер
Год издания: 2003
isbn: 1-56592-846-6, 5-94723-337-1
Количество страниц: 496
Язык: русский
Формат: DJVU
Covers how to lay foundations; frame floors, stairs, walls, and roofs; and install windows, skylights, doors, siding, wiring, flooring, trim, insulation, and more. New expanded edition now includes an Idea Gallery to inspire readers with dozens of photos of completed additions.
Автор: Larry Erickson
Издательство: Ortho
Год издания: 2004
isbn: 0897215095
Количество страниц: 92
Язык: english
Формат: DJVU
Covers how to lay foundations; frame floors, stairs, walls, and roofs; and install windows, skylights, doors, siding, wiring, flooring, trim, insulation, and more. New expanded edition now includes an Idea Gallery to inspire readers with dozens of photos of completed additions.
Автор: Айвенс К.
Издательство: Эком
Год издания: 2004
isbn: 0-07-219484-7, 5-9570-0026-4
Количество страниц: 896
Язык: русский
Формат: DJVU
Эта книга поможет вам освоить архитектуру и средства Windows Server 2003. Книга содержит множество практических решений и полностью охватывает вопросы установки, миграции, обслуживания систем, управления пользователями и многое другое. Рассматриваются: конфигурирование сетевых служб, управление средствами серверов, эффективное развертывание Active Directory. Независимо от уровня вашего опыта это полное руководство является, по существу, исчерпывающим источником, позволяющим понять и эффективно использовать Windows Server 2003. Книга предназначена для студентов, изучающих компьютерные технологии, системных и сетевых администраторов
Автор: Trevor Bryce
Издательство: Oxford
Год издания: 2004
isbn: 0-19-924170-8
Количество страниц: 327
Язык: english
Формат: PDF
In dealing with a wide range of aspects of the life, activities, and customs of the Late Bronze Age Hittite world, this book complements the treatment of Hittite military and political history presented by the author in The Kingdom of the Hittites (OUP, 1998). Through quotations from the original sources and through the word pictures to which these give rise, the book aims at recreating, as far as is possible, the daily lives and experiences of a people who for a time became the supreme political and military power in the ancient Near East.
Автор: Clive Oxenden, Christina Latham-Koenig
Издательство: Cornelsen, Oxford
Год издания: 2001
isbn: 0-19-436679-0
Количество страниц: 88
Язык: english
Формат: DJVU
Автор: Jose R. Almirall
Издательство: CRC
Год издания: 2004
isbn: 0849378850
Количество страниц: 272
Язык: english
Формат: PDF
Analysis and Interpretation of Fire Scene Evidence introduces the techniques that determine the presence of ignitable liquid residues (ILRs) at fire scenes. It bridges the fields of investigation and forensic chemistry, enabling communication during evidence detection, collection, packaging, and transport. The initial chapters are written from an investigators perspective, allowing forensic specialists to understand fire dynamics, ignition, heat transfer, and investigations. Later chapters include a comparison of the use of canines versus new detection techniques, and an examination of laboratory facilities, equipment, and procedures for organizing a new lab or upgrading an existing one.
Автор: Francis A. Carey, Richard J. Sundberg
Издательство: Springer
Год издания: 2001
isbn: 0306462451
Количество страниц: 958
Язык: english
Формат: DJVU
The control of reactivity to achieve specific syntheses is one of the overarching goals of organic chemistry. In the decade since the publication of the third edition, major advances have been made in the development of efficient new methods, particularly catalytic processes, and in means for control of reaction stereochemistry. This volume assumes a level of familiarity with structural and mechanistic concepts comparable to that in the companion volume, Part A, Structures and Mechanisms. Together, the two volumes are intended to provide the advanced undergraduate or beginning graduate student in chemistry with a sufficient foundation to comprehend and use the research literature in organic chemistry.
Автор: Francis A. Carey, Richard J. Sundberg
Издательство: Springer
Год издания: 2004
isbn: 0306462435
Количество страниц: 818
Язык: english
Формат: DJVU
Since its original appearance in 1977, Advanced Organic Chemistry has found wide use as a text providing broad coverage of the structure, reactivity and synthesis of organic compounds. The Fourth Edition provides updated material but continues the essential elements of the previous edition. The material in Part A is organized on the basis of fundamental structural topics such as structure, stereochemistry, conformation and aromaticity and basic mechanistic types, including nucleophilic substitution, addition reactions, carbonyl chemistry, aromatic substitution and free radical reactions. The material in Part B is organized on the basis of reaction type with emphasis on reactions of importance in laboratory synthesis. As in the earlier editions, the text contains extensive references to both the primary and review literature and provides examples of data and reactions that illustrate and document the generalizations. While the text assumes completion of an introductory course in organic chemistry, it reviews the fundamental concepts for each topic that is discussed. The Fourth Edition updates certain topics that have advanced rapidly in the decade since the Third Edition was published, including computational chemistry, structural manifestations of aromaticity, enantioselective reactions and lanthanide catalysis. The two parts stand alone, although there is considerable cross-referencing. Part A emphasizes quantitative and qualitative description of structural effects on reactivity and mechanism. Part B emphasizes the most general and useful synthetic reactions. The focus is on the core of organic chemistry, but the information provided forms the foundation for future study and research in medicinal and pharmaceutical chemistry, biological chemistry and physical properties of organic compounds.
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